Privacy Policy

Your privacy is important to us. At Newgen Payment Gateway Pvt. Ltd. (“Newgen“) we have a few fundamental principles:

  • We don’t ask you for personal information unless we truly need it.
  • We don’t store personal information unless required for the on-going operation of one of our services.
  • We don’t share your personal information with anyone except to comply with the law, develop our products, or protect our rights.
  • We aim to make it as simple as possible for you to control what information you share with us

Below is our privacy policy which incorporates these goals. If you have questions about the privacy policy, please contact us at

Non-Personally Identifying Information

We collect non-personal information − data in a form that does not permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect:

  • We may collect information such as occupation, language, zip code, area code, unique device identifier, location, and the time zone where a Newgen product is used.
  • We also may collect information regarding customer activities on our website, through our payment gateway and from our other products and services.


This information is aggregated and used to provide more useful products to our customers by helping us understand which parts of our website, devices, and services are of most interest. Newgen may also display this information publicly or provide it to others. However, Newgen does not disclose personally-identifying information.

If you send us a support request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish the non-personally identifiable parts of it in order to help us clarify or respond to your request or to help us support other users.

If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.

Personally Identifying Information

Newgen also collects personally identifying information – data in a form that permits direct association with any specific individual. This type of information helps us provide better support for all of our users. We have two types of personally identifying information:

  • Information you give us. For example, when signing up for a Newgen account
  • Information we get from your use of our product.


We use various technologies to collect and store information when you use a Newgen product or service, and this may include sending one or more cookies or anonymous identifiers to your device.

The personal information we collect allows us to keep you posted on Newgen’s latest product announcements, software updates, and upcoming events. It also helps us develop, deliver, and improve our products and services by giving us data that can be internally analyzed and audited.

From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies.

Protecting Personally Identifying Information

Newgen discloses potentially personally-identifying and personally-identifying information to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Newgen’s behalf, for example a bank requires your details, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Newgen’s products and services, you consent to the transfer of such information to them. Newgen will not rent or sell potentially personally-identifying and personally-identifying information to anyone.

Newgen takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

Disclosure of Personal Information to Third Parties

If Newgen, or substantially all of its assets, were acquired, or in the event that Newgen goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Newgen may continue to use your personal information as set forth in this policy.

Other than to its employees, contractors and affiliated organizations, as described above, Newgen discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Newgen believes in good faith that disclosure is reasonably necessary to protect the property or rights of Newgen, third parties or the public at large.

Third-Party Privacy Policies

Newgen’s products, services and websites may contain links to third-party websites, products, and services. Our products and services may also use or offer products or services from third parties − for example, a third-party Newgen app. Information collected by third parties, which may include such things as location data or contact details, is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties.

Updating Your Personal Information

You can help ensure that your contact information and preferences are accurate, complete, and up to date by logging in to your account. For other personal information, we make good faith efforts to provide you with access so you can request that we correct the data if it is inaccurate or delete the data if Newgen is not required to retain it by law or for legitimate business purposes. We may decline to process requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. Access, correction, or deletion requests can be made through

Policy Changes

Although most changes are likely to be minor, Newgen may change its Privacy Policy from time to time, and in Newgen’s sole discretion. Newgen encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of Newgen products and services after any change in this Privacy Policy will constitute your acceptance of the change.

Amsterdam, KvK nr. 64567443

Delhi, CIN U72900DL2013PTC257716

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